Interview | Nans Luzeka
A financial background is not an absolute must to be able to work in credit management. That is proven by Nans Luzeka. She started in customer service, but took her shot as Inside Cash Controller at CREDIRE. Nans tells her story about her careerswitch with pleasure and how we supported her.
The challenge: switch from customer service to credit management
“I had been working as a customer service specialist and administrative assistant for several years. After my maternity leave, I started looking for a new job that combined both aspects. During that period, recruiter Stephanie Sels contacted me. iCredit offered me an internal position as Inside Credit Controller at CREDIRE, its outsourcing service. I didn’t know I was eligible for such a job: after all, I had no financial background. Nevertheless, the team thought I was suitable for the role, as I already had customer contact experience. I enjoy communicating with people, both by phone and by email. The job appealed to me, so I let the proposal sink in and decided to take the plunge into credit collections.”
The solution: warm support from iCredit
“Six months ago I started at CREDIRE. I didn’t start calling people right away, but took several courses during my first weeks. From collective debt settlements to bankruptcies: I was completely immersed in finance and credit management. So I was not just thrown to the lions, on the contrary. CREDIRE provided personal guidance and offered the right opportunities to grow. This enabled me to tackle my tasks with confidence. If questions still arise today, I can always contact the team. Communication is very open and that makes it great to work together.”
The result: varied job as Inside Credit Controller
“Today I work as an Inside Credit Collector on the LeasePlan project, among other things. This mainly means that I call their customers about outstanding invoices. Occasionally there is also e-mail traffic involved. Although I am often on the phone, no day nor conversation is the same. There is also a lot of variation in terms of language: LeasePlan has customers in Flanders and Wallonia, so I communicate in both Dutch and French. When a customer does not speak either language, we switch to English. Multilingualism is therefore particularly important.
So far I am very satisfied with my switch to credit management. The job is very interesting and I look forward to taking on more projects in the future.”
«You always deal with a new file or enter into a dialogue with another customer. One forgot to pay once, the other has several outstanding invoices. Every conversation is different and that variety gives me great satisfaction»
Are you considering switching from customer service to credit management? We support you professionally for a smooth transition. Feel free to inquire about the possibilities with our recruiters.
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