Reference | Kaltrina Lloncari (Mercedes-Benz)
Credit analysts or debt managers at Mercedes-Benz Financial Services combine broad financial knowledge with nerves of steel. That fits in well with the exciting months after the yearly “Brusselse Autosalon”. Mercedes-Benz highly values quality customer service. To maintain quality during busy moments, Kaltrina Lloncari, Mercedes´HR Business Partner, depends on iCredit. Read about how we enhance two of their teams in Sint-Lambrechts-Woluwe with credit management support.
The challenge: succesfully get through busy months
“I just started as Mercedes-Benz´ HR Business Partner in 2018 and I was already introduced to iCredit and its support in busy times. Our credit retail and credit collection departments have to deal with peak periods year after year. The reason for this? The “Autosalon”. While the public lives towards an exciting week in Brussels Expo mid January, our colleagues feel the pressure mostly from April to June. Hiring permanent employees for this? Ideally not, because after the rush of a couple of months it gets quiet again. Mercedes-Benz Financial Services counts on iCredit for its temporary enforcement of the financial teams through motivated consultants.”
The solution: engaged consultants with a proactive mindset
“Mercedes-Benz Financial Services is all hands on deck. This means we like to use all our time and tools hyper-efficiently. Files can´t just lay around. iCredit constantly offers us engaging consultants. Some just finished another project with a competitor within the automobile sector, while others come from different sectors like banking. How do they manage themselves? One by one they manage to successfully cooperate with credit retail and credit collections after a short but intense training period. We notice this because of their flexibility and entrepreneurship. Consultants from iCredit don´t do anything blindly, but actively think along. Exactely what we expect with Financial Services!”
The result: professional, productive, and positive partnerships
“iCredit has been our consultancy partner for years. They know Mercedes-Benz Financial Services to its core: our context, our needs, and the competenties we are looking for, … But also which personalities fit in our teams. On top of that, every consultant that is introduced to us is bilangual. Which is a real must for a big company like ours. We continuously switch between Dutch to French and the other way around. Finance knowhow as well as good language skills are essential. The biggest plus? iCredit is aware of the urgence of our demands. I just mailed my demand for extra help and they already call to clear up the new project. Great! We will keep counting on strong finance consultants from iCredit in the future!”
“By creating an agreement with iCredit, we enjoy quality and stability. It is bright and clear for all parties which tasks need to be fulfilled and which period of time is expected. Because we are a loyal customer, we always get the pleasure of great consultants who operate better than expected and fit our team!”
Kaltrina Lloncari, HR Business Partner with Mercedes-Benz Financial Services
Do you want your finance department to be temporarily supported by a consultant? Expand your finance team with a permanent employee? iCredit feels like a fish in sea in credit management, accounts payable, accounts receivable and treasury. With an eye for professionalism and personality, we propose a talent that breathes your company DNA.
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