collect by telephone
Sound familiar? The frustration of unpaid invoices and the waste of valuable time and energy chasing payments? At iCredit, we offer a powerful and practical training course on telephone debt collection.
In this course, you’ll learn how to practically send your debtors reminders over the phone. We’ll also provide tools to maintain a balance between the commercial relationship with your customer and bringing in cash for your business.
Practical details of telephone debt collection training
After this training, you’ll be able to negotiate effectively and assertively. Using some hands-on tips and tricks, you’ll be better equipped to get unpaid invoices paid.
When
Thursday, November 6
From 9:00 AM to 1:00 PM
Location
iCredit office
Noorderplaats 5/5
2000 Antwerp
Cost price
€ 250 per persoon
Contents of the telephone debt collection training course
This course provides you with the essential skills and techniques needed to effectively and professionally collect payments over the phone. For four hours, we’ll delve into the world of accounts receivable management, teaching you how to constructively engage in conversations and elegantly address objections.
- Introduction to Collections
- Application to B2C and B2B Contexts
- Accounts Receivable Management: Written and Telephone
- Customer Conversations: Do’s and Don’ts
- Listening Exercises
- Practical Exercise
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